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Global Papa Prepaid Phone Cards Services - FAQ

The Global Papa calling card is an easy-to-use prepaid phone card: it combines outstanding reliability and very competitive rates. This phonecard provides toll-free and local access from anywhere in the continental U.S. and Canada to many direct-dial countries worldwide. When you make a call, the total cost of the call is accumulated and the remaining value on the phonecard is reduced by the cost of the call.

FIRST TIME BUYERS - Prepaid Phone Card Services

If you have more questions - please visit our main FAQ page to find answers.

What is the minimum and maximum order I can place?

There is a minimum purchase order of $10.00. For first time customers the maximum order you can place in the LDPOST web store is $50.00. After making your first purchase, your account purchase maximum will be increased to $100.00. If you would like to purchase more then $50.00 worth of calling cards on your first purchase, please call us at (800) 640–2599.

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I bought my card online, will you mail me the actual calling card?

No, Long Distance Post calling cards are distributed via e-mail. This enables us to deliver your calling card immediately after making a purchase from us. The e-mail will include all information on the calling card including PIN, access numbers and technical support contacts. The e-mail also includes a print out of the card. If you would like to carry the card with you just print the e-mail and cut out the card.

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How long does it take to receive my phonecard order?

It is Long Distance Post policy to verify orders from all first-time customers. This is our way of protecting against fraud. A customer service representative will call you within 24 business hours of making your purchase. After confirming your order, cards will be sent immediately via e–mail. If you would like to expedite this process, please call us after placing your order to confirm (800) 640–2599.

Repeat customers of Long Distance Post will receive their phone cards immediately after making a purchase. Verification is only required on the first purchase.

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What is a cookie, and what should I do when I am asked about cookie warnings?

A cookie is a tiny packet of information passed between your browser and a Web site such as www.globalpapa.com. Our web store uses cookies to verify your identity and the fact that you're properly signed in. Accepting the cookie is like writing your name on the name tag; it identifies the message as yours so that you can continue using the site without having to sign in again. Cookies are required to be enabled in your browser to use our web store. If you can't move beyond next "Select Card" screen this would indicate that your browser does not allow cookies. Internet Explorer users need to change the privacy settings to enable cookies. Netscape users need to change Advanced preferences to accept cookies. Directions for some popular browsers follow:

  • Microsoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the Advanced tab, click the Always accept cookies option.
  • Microsoft Internet Explorer 5.0: On the Tools menu, click Internet Options. Then, on the Security tab, click Default level. Click Apply, then click OK.
  • Microsoft Internet Explorer 6.0: On the Tools menu, click Internet Options. Then, on the Privacy tab, click the Advanced button. Then click Override automatic cookie handling. Make sure both accept buttons are selected and click OK. Click Apply, then click OK to exit the Internet Options Menu.
  • Netscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the Show an alert before box on the Protocols tab, clear the Accepting a cookie box.
  • Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced category. In the cookies dialog box, choose either Accept only cookies that get sent back to the originating server or Accept all cookies. Be sure to clear the Warn me before accepting cookies checkbox.
  • Netscape Navigator 7.x: On the Edit menu, click Preferences. Double click the Privacy and Security text on the left. Then click Accept all cookies normally followed by the OK button.
  • Mozilla FireFox 5.x: On the Tools menu select Options. Click the Privacy panel followed by the Cookies tab. Then check the Allow Sites to set Cookies button and push OK.
  • AOL: On the Preferences menu, click the Advanced tab. Clear the Warn before accepting 'cookies' box.

This site uses a feature of your browser called a cookie to assign a 'User I.D.' Cookies, by themselves, cannot be used to find out the identity of any user. Your LDPOST User ID automatically identifies your computer - but not you - to our servers when you visit our web store. If you are just browsing our site, we will never know who you are and you will not be assigned a cookie.

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What browser version does your web store support?

The Long Distance Post web store supports all major web browsers including, Internet Explorer, Netscape, Mozilla FireFox, Safari and others. If you are unsure, just try it.

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Is my credit card number safe?

LDPOST.com uses the Secure Sockets Layer (SSL) and Private Communication Technology security standards. SSL encodes your personal information, (such as your password, address, phone number, and credit card number) making it available only to you and the financial service providers used to process your credit card. Using extensive security measures makes doing business over the Internet as secure as making a purchase by telephone or in store.

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Can I use my credit card with an international billing address?

If you have an international billing address, please call us at (800) 640–2599 to see if we can process your order.

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I made a calling card purchase from the LDPOST web store and I see several transactions on my card. What are they?

After you place an order with Long Distance Post, your credit-card company makes an authorization on your account. This checks to see if you have available credit in your account to cover your order. The credit-card company then checks to verify that the address and account number match those in its records. If there is a match, your purchase is approved and the authorized amount is immediately billed.

If there is not a match, your credit-card company keeps the authorized amount in 'escrow' for three-five days, pending further attempts to verify the account and requested transaction. If the purchase is not verified within a week, the amount in escrow is returned to your account. It will no longer appear when you check your credit-card account online.

If you check your credit-card account using your bank's web-based tools, you will see amounts being held in escrow AND actual charges being billed. Some online bank interfaces do not differentiate between pending and actual charges. This is also true for debit cards. Unfortunately, money being held in escrow will not be available for other uses while the transaction is pending. All credit card transaction work this way, it is not unique to Long Distance Post.

Please be assured that even though you may see 'escrow' activities online, they DO NOT APPEAR in your final bill. If you see what looks like a duplicate charge when checking your credit or debit card account online, we suggest you wait for your paper bill before assuming that you've been double-billed. In almost all cases, you will find only one charge on your final bill.

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Are there volume discounts in the web store?

There is a 10% discount given automatically on all orders of $100.00. If you place an order for $100.00 regardless of the card types and denominations, your credit card will only be charged $90.00.

First time buyers will not receive this discount in the web store. The maximum order for first time buyers is $50.00. If you are a first time buyer and want to place an order larger then $50.00, please call us at (800) 640–2599 and we will take your order over the phone.

We also offer competitive volume discounts on bulk card orders. If you would like to make a bulk order please call us.

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What is the Loyal Customer Rewards Program?

The Loyal Customer Rewards Program rewards our loyal customers.

For every purchase* over $20.00 you make from Long Distance Post, you will earn Reward Points. One dollar is equal to one Reward Point. When you have accumulated 100 points you will be eligible for a free $5.00 calling card of your choice. This can be added to you next purchase from Long Distance Post.

To redeem your free calling card, make a purchase as you normally would. The redemption offer will appear on your Select Cards screen. You are not required to redeem your points once you have accumulated 100-points. Points will continue to accumulate with your purchases, allowing you to redeem for larger phonecard denominations.

For example, if you have accumulated 500 points by purchasing Global Papa prepaid calling cards online. On your Select Cards screen you will see a menu with choices of cards for redemption. For 500 points you will receive $25.00 worth of free phone cards. You must make a purchase to redeem your reward points.

To view your total points accumulated, please log into the LDPOST web store. Total point accumulation will be displayed at the bottom of the Select Cards screen. You can also view accumulated points by clicking the Purchase History link at the top of the screen and scrolling to the bottom of the page.

*Exceptions: Points cannot be accumulated on volume purchases. Instead we offer competitive discounts for volume purchases. To receive a quote on a volume purchases please call us at (800) 640–2599.

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What is Long Distance Post privacy policy statement?

We are committed to your privacy in every transaction. Please read GlobalPapa Phone Card Privacy Policy for more information.

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If you have more questions - please visit our main FAQ page to find answers.


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